Located in Lafayette, IN
Pay: $$25/hour
Job Full Description
JOB PURPOSE
Case management is a collaborative process that investigates, assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet a client’s basic needs as described in Fairfield Township’s Standards. It is characterized by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes.
ROLES AND RESPONSIBILITIES
- Interview clients seeking housing, utilities, food, medical or burial assistance
- Investigate documentation received and evaluate validity
- Initiate appropriate investigative phone calls, faxes, and complete research as it applies to each client’s case (utility companies, legal history, banks, nonprofit agencies, community resources, employers, family, friends/acquaintances, landlords, child support or any other applicable source)
- Complete accurate date entry in Tom’s Web or other software for intakes, appointments, and assistance determinations
- Maintain case notes for each client’s file that includes details of the interview and investigative results
- Make community and benefit referrals as they pertain to each client’s circumstance
- Adhere to Indiana Code and Fairfield Township Standards with every client. Consult with Trustee on an as needed basis with special circumstances or questions
- Assign discretionary workfare to clients as it applies to each individual’s case
- Create a rapport with clients that include accountability, professional boundaries, and timely processing of assistance requests
- Other duties as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Office experience and/or Post-Secondary Education.
- Ability to come to work on time and on a regular basis.
- Experience working with persons in crisis and high-risk populations
- Extensive software skills are required, including but not limited to, Microsoft Word and Excel as well as internet research abilities
- Knowledge of community resources and ability to make appropriate referrals
- Listening and documentation skills
- Ability to motivate others towards achieving goals
- Excellent written and verbal communication skills, ability to establish rapport
- Ability to work independently with strong sense of focus, task oriented, and a clear sense of professional boundaries
- Ability be autonomous, multitask, complete work with little supervision and maintain professional ethics
- Ability to treat client and colleagues with respect, dignity, and courtesy at all times
- Ability to lift 50 lbs
Lafayette, IN
1645
2200 Scott Street
Lafayette, IN 47904
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