S324
Located in Rochester, NY
Pay: $20-22/hr
Job Full Description
Express Employment Professionals is working with a local company looking to add several experienced Customer Service reps to their team!
In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.
Candidates must have reliable transportation & be available to work a flexible shift/schedule as needed
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high standard of service.
- Utilize strong phone etiquette to manage calls in a friendly and professional manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Process customer orders & service issues accurately through data entry systems.
- Maintain detailed records of customer interactions and transactions.
Experience
- Previous experience in a call center or customer support role is preferred.
- Strong communication skills in English, both verbal and written.
- Proficiency in typing and data entry with attention to detail.
- Ability to work a flexible schedule; including some evening & weekend shifts
- Familiarity with customer service software and tools is an advantage.
Rochester, NY
2516
3400 Monroe Avenue
Unit 9
Rochester, NY 14618
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