S263
Located in Rochester, NY
Pay: $18-20/hr
Job Full Description
Express Employment Professionals is looking for a Service Administrator in Rochester, NY! The ideal candidate has a background in service administration and enjoys working in a fast-paced environment.
In this role, you will collaborate with team members to ensure smooth business operations while maintaining high standards of customer satisfaction.
Key Responsibilities:
- Schedule and coordinate appointments between technicians and customers
- Process work orders, including the creation, updating, and closing of orders, to track and
document service activities accurately
- Handle customer inquiries and complaints, providing high-quality customer service to resolve
issues
- Update current client records and assist with new client onboarding with accuracy
- Order and track parts and supplies needed for service
Required Skills and Qualifications:
- Proven experience as a Service Administrator or similar role
- Proficient in CRM software and MS Teams - familiarity with QuickBooks a plus
- Excellent time management and organizational skills with attention to detail
- Background in service scheduling and processing work orders
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer support: 2 years (Preferred)
- QuickBooks: 1 year (Preferred)
- Appointment scheduling: 2 years (Required)
Rochester, NY
2516
3400 Monroe Avenue
Unit 9
Rochester, NY 14618
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