X453
Located in Weaverville, NC
Pay: $18.25/hr to $19.75/hr
Job Full Description
Job Title: Warranty & Customer Support (Automotive Manufacturing)
Overview:
Under the direction of the Customer Support Manager, the Warranty & Customer Support Representative plays a key role in supporting warranty programs and non-warranty service requirements for our automotive manufacturing operations. This position combines customer service expertise with hands-on technical skills to evaluate, test, and resolve product issues in alignment with company philosophy and goals.
Key Responsibilities:
- Assist Customer Service with resolving technical issues and product questions.
- Evaluate and test products returned under warranty in a timely and professional manner.
- Assess and determine disposition of Returned Material Authorizations (RMAs).
- Provide prompt, professional responses to customer inquiries on technical issues or warranty claims.
- Escalate complex product or service concerns to the appropriate supervisor, manager, or engineering staff.
- Maintain the warranty database, ensuring accurate documentation of claim disposition, product analysis, and credit issuance.
- Participate in and help prepare training sessions and Service Schools.
- Diagnose problems, provide technical assistance, and recommend solutions for field service challenges.
- Disassemble, analyze, and repair returned products (e.g., pumps, reels) as needed to determine warranty eligibility and ensure proper function.
- Perform additional duties as assigned by supervisor.
Qualifications:
- High school diploma or equivalent (GED); technical training a plus.
- Technical background and/or aptitude with mechanical and electrical systems.
- Knowledge of fluid management systems and products preferred.
- Ability to lift equipment (up to 50 lbs.) and work in various manufacturing or service environments.
- Ability to stand, walk, and bend for extended periods.
- Strong communication skills with the ability to explain technical findings to both customers and internal staff.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for technical training and career advancement.
- A supportive team environment in a growing automotive manufacturing company.
Asheville, NC
2448
1979 Hendersonville Road
Suite B
Asheville, NC 28803
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