Job Details

DUTIES:

• Answer incoming customer calls and provide assistance with inquiries, technical issues, and product support.
• Resolve customer complaints or escalate to appropriate departments for further resolution.
• Maintain accurate and detailed records of customer interactions and transactions.
• Follow company policies and procedures to ensure customer satisfaction and service quality.
• Requires close contact with warehouse team, sales, logistics, customer service team.
• Requires follow up on all customer questions and parts that customers require.
• Validates customers warranty and proof of purchase prior to shipping out replacement parts or generator.
• Provide timely and accurate information to customers, working internally with warehouse team.

JOB INFORMATION AND QUALIFICATIONS:

• Pay rate for the role: $ 16- $18 depending on skill set and experience.
• Hours/ Shift: Sunday through Thursday 8am-4:30pm, (Sunday will be work at home day)
• Training Schedule & Structure: Onsite, 1 month minimum depending on initiative.
• Must Have skill sets list on the Job description: Bilingual (French required), mechanical, electrical, excellent customer service skills, quick learner.
• What type of candidates seen success in this role in the past (what was their background?): Call Center experience
• Any Specific Software’s the Talent should have experience with: must have good computer skills, email, able to navigate multiple computer screens.

Please note that this job description is not exhaustive and additional duties may be assigned as needed. If interested, please submit resume!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8-hour shift
• Day shift