Located in Fargo, ND
Job Full Description
Location: On-site
Schedule: Monday–Friday, 8:00 AM–5:00 PM (occasional 7:30 AM start)
Pay: $24.00–$28.00 per hour
Benefits: Full benefits package
Position Summary
We are seeking a detail-oriented and hands-on Office Manager to lead and support our office operations team. This is a player-coach role where you'll supervise a team of approximately five office employees while remaining actively involved in the day-to-day workflow. The ideal candidate is organized, accurate, positive, and enjoys developing people while ensuring operational excellence.
Key Responsibilities
- Lead, coach, and support a team of approximately five office staff members.
- Review and proof customer orders for accuracy before processing.
- Ensure orders are routed to the correct manufacturing facility.
- Track orders from submission through completion.
- Process customer orders, invoices, and related paperwork.
- Verify factory invoices for accuracy and resolve discrepancies.
- Support the sales team by ensuring orders are complete and entered correctly.
- Assist in correcting order errors and resolving issues in a positive, solution-focused manner.
- Maintain organized documentation and accurate records.
- Utilize the company's Traction operating system to help manage workflows and accountability.
- Develop and monitor scorecards for team members to measure performance and drive continuous improvement.
- Lead by example while fostering a respectful, collaborative, and accountable work environment.
Qualifications
- Previous office management, operations, or customer service leadership experience.
- Strong attention to detail and a high level of accuracy.
- Excellent organizational and multitasking skills.
- Comfortable working with numbers, invoicing, and order processing.
- Strong communication and interpersonal skills.
- Positive coaching style with the ability to mentor and develop employees.
- Proficiency with Microsoft Office and business software; experience with Traction or EOS is a plus.
What We're Looking For
- A dependable leader who enjoys helping others succeed.
- Someone who takes ownership of processes and follows through on details.
- A team player who can balance leadership responsibilities with hands-on operational work.
- A professional who leads with integrity, accountability, and respect.
Compensation & Benefits
- $24.00–$28.00 per hour, based on experience
- Full benefits package
- Stable Monday–Friday schedule
- Opportunity to make a meaningful impact on a growing team
Apply now at Express Employment Professionals of Fargo, North Dakota at 701-297-8800 or email at erica.arvidson@expresspros.com
Fargo, ND
1537
1100 19th Avenue
Suite R-1
Fargo, ND 58102
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