The Housing Stabilization Case Manager for Support Services for Veteran Families (SSVF) Shallow Subsidy works directly with Veterans and their families to overcome barriers that may prevent them from obtaining or maintaining housing stability focusing on Veteran households that will become a good fit for the Shallow Subsidy service. This position works collaboratively with a multi-disciplinary team that assists Veterans and their families to navigate complex resources and processes that can help them achieve their own definition of stability. This position works in the office environment as well as out in the community and in participants’ homes to offer wrap-around service and referrals. This position reports directly to the SSVF Program Supervisor.

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

• Maintain a minimum caseload of Veteran households who are enrolled in or will become enrolled in the Shallow Subsidy service within the SSVF program as determined by ACCESS procedures.
• Interview and screen, work with the Program Supervisor to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Assist the participant household in setting short-term and long-term goals to obtain a greater level of sustainability following the program and funding stream processes and procedures.
• Provide support through positive social interaction with participants in a one-on-one setting to build mutual trust and build positive relationships.
• Monitor household progress and keep track of their status using prevention techniques to avoid falling back into houselessness. Ensure that participant files are well maintained, and data entry is completed in an accurate and timely manner.
• Refer participants to other ACCESS programs and external resources as appropriate.

• Ensure that participant files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases and filing systems, in accordance with the program’s criteria and process.  Accuracy and attention to detail within all aspects of working with the participant, including but not limited to keeping clear and current case notes; providing correct coding on vouchers; providing correct information for other types of reporting.

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• At least 1 year of case management experience working with vulnerable populations or similar experience in evaluating the eligibility for households and linking them to appropriate resources to meet identified needs.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact, and courtesy in expressing opinions or ideas.
• Must have good interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively and collaboratively with participants, co-workers, and community partners serving the same populations while sustaining participant and interdepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Must be able to change focus from one area of work to the other without losing efficiency.
• Ability to work flexible hours, and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities.
• This position is required to have a work-issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).

• Valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.