L355
Located in Medford, OR
Pay: $21.00
Job Full Description
The Homeownership Intake Specialist's primary responsibility will be to provide program support to participants
looking to receive services within the Homeownership Center (HOC). This position will
also identify housing opportunities for fire survivors and assist with the
screening/selection process for housing projects, working closely with ACCESS’
Community Partners. The Homeownership Intake Specialist position will perform a
variety of office tasks, including data entry, file maintenance, processing applications,
return phone calls, customer support, and other general office duties. This is a grant
funded position and the term (length) of the position is dependent upon the funding to
cover the position. This position will be reviewed periodically to ensure funding still
exists.
Position Duties & Responsibilities
• Receive and process applications for Homeownership Center programs, including
all required documentation.
• Meet with participants in person or via phone to assist with completing applications
or determining program eligibility.
• Answer phones and schedule appointments when necessary. Contact participants
as needed for various issues or program updates.
• Review documents in accordance with program guidelines and assist
participants with collecting and submitting documents as needed. Input
accurate information in a timely manner into multiple databases as necessary
to comply with various funding sources.
• Complete client files and data entry in an accurate and timely manner, ensuring all
confidentiality.
• Assist Housing Counselors with the preparation for counseling sessions and assist
with client files and follow-ups after counseling sessions.
• Work collaboratively with Developers, Builders, Manufactured Housing Park
Owners, and Realtors to stay informed on the availability of homes for sale.
• Assist with managing the waitlist or lottery list for housing projects that ACCESS
has partnered on. This position will work closely with those partners to ensure that
the project is marketed, and selection of homeowners is done equitably for all fire
survivors.
• Market programs and perform outreach to Developers, Realtors, wildfire survivors, or
Job Title: Homeownership Intake Specialist - Bilingual
Job Hours: Full Time (Non-Exempt)
Salary: $17.75 - $21.00 per hour DOE
Benefits: Health, Dental, RX, Vision, FSA, Vacation, Sick, Holidays, 403B Plan
Job Announcement
Job Posted: 3/28/24
Homeownership Intake Specialist, Bilingual
Revision Date: 02/2023 S:\HumanResources:JobDescription
• other organizations to educate them on the homeownership programs that ACCES has
to offer.
• Coordinate with other resources to provide both internal and external referrals for
programs/servicesto ensure the optimum level of service to clients.
• Assist the Program Supervisor in meeting deadlines and adhering to the applicable
programcompliance requirements.
• Other duties as assigned by Supervisor including cross training with other
Homeownership Center staff.
Position Requirements
• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Minimum of 2 years direct client contact and/or customer service experience.
• Bilingual in English and Spanish.
• Demonstrated ability to work effectively with customers and co-workers, sustain
participant and interdepartmental confidentiality.
• Must be able to multitask in a variety of areas. Excellent record keeping and
organizational skills.
• Excellent computer skills including proficiency in software programs including but not
limited to Microsoft Office products and web-based applications.
• Excellent oral and written communication skills including interpersonal skills.
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’
insurance policies.
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
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