ZS12
Located in Portland, OR
Pay: $20.00 per hour
Job Full Description
Job Title: Customer Service Representative (Remote)
Job Type: Full-Time, Direct Hire
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Pay: $20.00 per hour
Location: Remote / Work from Home
About the Role
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a seamless and positive experience through accurate order entry, timely communication, and effective problem resolution.
Key Responsibilities
- Answer incoming customer calls and respond appropriately to inquiries.
- Accurately enter and verify orders received via phone, email, and fax.
- Determine lead times and shipping methods to meet customer delivery expectations.
- Provide product information and suggest additional products, programs, or promotions.
- Resolve customer issues through research and follow-up via phone and email.
- Support departmental initiatives such as surveys, sales campaigns, and lead generation.
- Maintain professional and courteous communication with internal and external customers.
- Contribute to team goals and uphold a positive, collaborative work environment.
Qualifications
Required:
- 3 years of call center experience or customer service experience.
- Experience in the coffee industry is a plus.
- High School Diploma or GED.
- Minimum 2 years of experience with computer systems and order entry.
- Strong attention to detail and accuracy.
- Excellent interpersonal and communication skills.
- Team-oriented with a proactive approach to problem-solving.
Why Join Us?
- Competitive hourly pay
- Work-from-home flexibility
- Supportive and collaborative team culture
- Opportunity to grow within a customer-focused organization
Ready to Apply?
If you’re passionate about delivering excellent customer service and thrive in a fast-paced, remote environment, we’d love to hear from you!
Portland (East), OR
1003
10011 SE Division
Suite 102
Portland, OR 97266
Apply Now Email Us