Located in King of Prussia, PA
Pay: 65,000
Job Full Description
Customer Management Specialist
L King of Prussia, PA Full‑Time | On‑Site
Our client, a trusted provider of advanced load‑management and power‑monitoring solutions, is seeking a proactive and detail‑oriented Customer Management Specialist to support our growing customer base. This role is ideal for someone who enjoys problem‑solving, building strong customer relationships, and ensuring a smooth customer experience from start to finish.
What You’ll Do
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Customer Support — Serve as the primary point of contact for customer inquiries, product questions, and service needs.
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Order Coordination — Process orders, track status, and ensure accurate and timely delivery.
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Technical Communication — Work with customers to understand product requirements and relay information to internal teams.
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Issue Resolution — Troubleshoot customer concerns and coordinate solutions with engineering, production, and support teams.
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Account Management — Maintain strong relationships through consistent follow‑up, clear communication, and reliable service.
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Documentation & Data Entry — Update CRM systems, maintain accurate customer records, and prepare necessary documentation.
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Cross‑Team Collaboration — Partner with sales, operations, and technical teams to support customer needs and internal workflows.
What We’re Looking For
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Strong communication and customer service skills
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Ability to multitask and stay organized in a fast‑paced environment
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High attention to detail and accuracy
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Comfortable learning technical product information
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Experience in customer service, account management, or a technical support role is a plus
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Proficiency with computers and CRM systems
Bryn Mawr, PA
1774
1012 West Lancaster Avenue
2nd Floor Louella Building
Bryn Mawr, PA 19010
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