Located in Surfside Beach, SC
Job Full Description
CUSTOMER SERVICE/SCHEDULER
Express Employment Professionals is hiring a Customer Service/Scheduler for immediate hire!
Starting pay: $16/hr,
Temp with potential to become permanent
Location: Surfside Beach, SC
RESPONSIBILITIES:
- Answer incoming calls, emails, and messages from residential and commercial customers
- Provide information about pest control services, pricing, and treatment plans
- Address customer questions, concerns, and complaints professionally and promptly
- Process service requests, payments, and cancellations accurately
- Schedule, reschedule, and confirm service appointments
- Optimize daily technician routes for efficiency and timeliness
- Communicate schedules, changes, and special instructions to technicians
- Monitor technician availability and adjust schedules as needed
- Follow up with customers regarding missed or completed appointments
- Accurately enter and update customer and service information in the company system
- Maintain organized records of calls, services, and customer notes
- Assist with invoicing, service agreements, and renewal reminders
- Support office operations as needed
QUALIFICATIONS:
- Previous customer service, scheduling, or dispatch experience preferred
- Experience in pest control, home services, or trades industries is a plus
- Strong computer skills and comfort with scheduling or CRM software
- Excellent verbal and written communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Outstanding customer service and problem-solving skills
- Strong attention to detail and time management
- Ability to handle high call volumes professionally
- Team-oriented with the ability to work independently
Myrtle Beach, SC
3329
1110 London Street
Suite 102
Myrtle Beach, SC 29577
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