Located in Richardson, TX
Pay: 17-18/hr
Job Full Description
TITLE: Permit Technician Administrative Assistant
17-18/hr Temp to Hire M-F
LOCATION: Richardson, TX
SUMMARY OF POSITION: Responsible for Managing the customer experience after the sale. Will communicate with customers on job status, time frames, scheduling, and completion of job paperwork. Prepare project paperwork in a clear and efficient manner for Installers.
DUTIES & RESPONSIBILITIES:
- Manage scheduling of project and service calls
- Converse with homeowners to ensure a “5 Star experience” for each installation.
- Attend regular monthly/quarterly installer meetings and training sessions.
- Maintain compliance with all company policies and procedures.
- Assist with accurate reporting from the office
- Perform other related duties as assigned by supervisor
- Review project documents from the sale to ensure quality and completeness
- Review project details and what to expect with customers
- Manage customer expectations
- Work very closely with operations to estimate material arrival times and installation schedules
- Manage the customer project file and update our online project systems and CRM
- Inform managers (internal & external) of any issues that arise during installation
- Collaborate with installers to provide regular updates for customers
- Gather job completion paperwork
- Collect initial, progress and final project payments from customers
- Resolve service issues, directly or indirectly, with customers
- Manage Permits and Inspections, ensure all permits are managed to completion
- Communicate daily with installers and customers to ensure inspections are completed in a timely manner
- Practice effective de-escalation skills with customer to understand and address their concerns
QUALIFICATIONS:
- 3-5 years experience in customer service, sales, or related fields
- Knowledge of bathroom remodeling.
- Effective oral communication skills
- Excellent problem-solving skills
- Attention to detail and ability to perform multiple tasks simultaneously
- High school diploma or GED certificate
- Ability to build rapport with clients and associates.
- A warm, outgoing and enthusiastic personality.
- Self-motivated with a high urgency to succeed.
- Resilient character, positive attitude and consummate team player.
- Must be able to work under time deadlines while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices. Dependable transportation, valid driver’s license/insurance.
Dallas (North), TX
3372
1350 E. Arapaho Rd
Suite 238
Richardson, TX 75081
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