Located in Fort Worth, TX
Pay: $18-22
Job Full Description
Position: Dispatcher
A third-party logistics (3PL) and warehousing company in Fort Worth is looking to add a Dispatcher to their team!
Schedule: Monday-Friday 7:00am-4:00pm
Pay: $18-22/hr
Position Responsibilities:
- Build relationships and trust with customers and drivers through open and interactive communication
- Take incoming orders and questions regarding pickups and deliveries via phone and email
- Develop and manage pickup and delivery routes as efficiently and cost effectively as possible
- Determine the best delivery methods and negotiate rates with brokers to ensure smooth operation through a variety of channels, aiming for maximum efficiency
- Obtain or prepare the necessary carrier documentation for loads and provide drivers with needed information to successfully complete pickups and deliveries on time and in a professional manner
- Coordinate pickup / delivery appointments with destination site
- Maintain contact with truck drivers throughout their routes to monitor their progress and to troubleshoot any problems that may arise along the way
- Collaborate with management to modify daily routes when needed to accommodate the needs of customers
- Data entry of loads into Transportation Management System
- Filing of paperwork
- Handle customer issues, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Go the extra mile to provide customers with pickup / delivery information and updates, including scanning and sending paperwork
- Monitor truck maintenance and repair schedules
- Perform other duties as assigned.
Position Qualifications:
- At least 1 year of local truck dispatching experience is preferred
- Strong attention to detail is required
- Proven customer support experience
- Excellent written and verbal communication skills; must have good manners and be respectful
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to respond to different types of personalities
- Ability to multi-task, prioritize, and manage time effectively. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Proficiency in office software
- Must be responsible and reliable
- High school degree/GED is required
- Typically a Monday – Friday work schedule, however, may be asked to work evenings and weekends based on the needs of the business. Flexibility in scheduling is preferred.
Express Employment Associate Benefits:
- Weekly Pay
- Qualify for Holiday Pay
- Medical, Dental, and Vision Benefits
- Referral Bonuses
How to Apply:
- To apply, please send your resume to priscilla.evans@expresspros.com
- For fastest service: Come into our office at 6635 Sandshell Blvd. Fort Worth, TX 76137
- Application Hours: Monday-Thursday 9am-2pm, Fridays 9am-12pm
- Call to speak with us directly at 817-877-1044
Fort Worth (Downtown), TX
1792
2501 Parkview
Suite 101
Fort Worth, TX 76102
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