Located in Fort Worth, TX
Pay: $22
Job Full Description
Position: Customer Service Representative
A metal manufacturing and building-materials company in Fort Worth is looking to add a Customer Service Representative to their team!
Schedule: Monday-Friday 8:00am-5:00pm
Pay: $22/hr
Position Responsibilities:
- Create and foster positive customer relationships through daily and weekly interaction, proactive communication, and excellent service.
- Manage the day-to-day handling of assigned accounts from order entry through delivery. Verify accuracy, including quantity, size, style, and specifications.
- Enter and maintain accurate quotes for customers, ensuring pricing accuracy, and provide product line information regarding availability and technical specifications. Supply customers with Sales Order Acknowledgements.
- Receive and investigate customer complaints, problems, or questions; identify and implement the best solution to ensure customer satisfaction.
- Process credits (CMARs), and research issues to assist in root cause analysis.
- Maintain availability in the phone system, delivering professional and engaging customer service.
- Collaborate with sales and operations teams to address customer issues such as product substitutions and pricing, and to coordinate order logistics; communicate order changes or concerns as needed.
- Assist and communicate with outside sales representatives regarding all aspects of customer accounts.
- Follow up on shipments; notify customers of delivery dates, back orders, or delivery issues.
- Send samples and literature to existing or prospective customers upon request.
- Demonstrate expertise in Fabral products and their functions to provide technical assistance to customers.
- Manage workload and communication through the CRM system, following defined processes.
- If applicable, regularly attend production meetings and communicate order changes as needed.
- Assist with quoting projects.
- Identify and act on cross-sell and upsell opportunities to grow business.
- Additional duties as assigned.
Position Qualifications:
- High school diploma or equivalent required.
- Minimum of 2 years of industry-related, customer-facing experience; general office and customer service experience considered.
- Proficiency in MS Office (Word, Excel, Outlook) and basic math skills, including fractions and percentages, to perform calculations and measurements.
- Familiarity with Salesforce, Hubspot, Oracle, or other CRM/ERP systems preferred but not required.
- Building or construction industry experience preferred.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to thrive in a fast-paced environment with strong organizational and conflict-management skills.
- Valid driver's license; ability to travel occasionally, if required for the role.
Express Employment Associate Benefits:
- Weekly Pay
- Qualify for Holiday Pay
- Medical, Dental, and Vision Benefits
- Referral Bonuses
How to Apply:
- To apply, please send your resume to Ashley.Garcia3@ExpressPros.com
- For fastest service: Come into our office at 6635 Sandshell Blvd. Fort Worth, TX 76137
- Application Hours: Monday-Thursday 9am-2pm, Fridays 9am-12pm
- Call to speak with us directly at 817-877-1044
Fort Worth (Downtown), TX
1792
2501 Parkview
Suite 101
Fort Worth, TX 76102
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