N799
Located in Lubbock, TX
Pay: $14.00-$16.00
Job Full Description
We're Hiring in Lubbock TX
Service Writer
Pay: $14.00-$16.00 DOE
Job Type: Full Time
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their automotive service experience. This role requires a strong understanding of automotive systems and excellent communication skills to effectively relay information between customers and service technicians.
Responsibilities
- Develop cost estimates, logging needed parts and the time needed for repairs
- Schedule the most appropriate Service Technician for each job
- Convey all necessary information regarding costs, parts, work and Technicians to customers
- Call the customer to arrange appointments
- Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
- Contact customers in the case of additional work to relay the details and extra costs
- Enter the details of repair jobs on the company’s network and prepare repair instructions
Experience
- Previous experience as a Service Writer or in a similar role within the automotive industry is preferred.
- Strong record keeping skills.
- Knowledge of auto estimating processes and experience with cash handling is essential.
- Experience working with service technicians in diagnosing issues related to various automotive systems, including brake repair and diesel engine repair, is highly desirable.
- Strong interpersonal skills with the ability to communicate technical information clearly to customers.
Lubbock, TX
2604
7412 University Ave
Suite 11
Lubbock, TX 79423
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