Job Details

Part-time Collector March 11, 2026

Located in Everett, WA

Pay: $25.00 per hour

Job Full Description

Express Employment Professionals of Everett is hiring a Part-Time Collector to join our client's team in Everett, WA. This is a long-term / permanent position offering a steady schedule with a great team. In this role, you will manage a portfolio of past-due accounts, communicate with customers to resolve outstanding balances, and escalate accounts to outside collections when needed. You will also provide general office support when team members are out sick or on vacation.

This position is ideal for someone who is confident on the phone, organized, and comfortable balancing collections work with administrative tasks.

Duties Include - 

Collections & Account Management

• Proactively contact customers via phone, email, text, and letters regarding past-due balances, following approved scripts and cadence.
• Negotiate payment arrangements and short-term payment plans that align with company guidelines.
• Accurately document all contacts, commitments, and outcomes in the AR/CRM system.
• Research and resolve billing disputes, misapplied payments, short-pays, credit memos, and tax/fee questions in coordination with AR and Customer Service.
• Monitor assigned accounts, track aging buckets/DSO, and provide weekly updates on progress, risks, and next steps.
• Prepare and send dunning notices and monthly statements.
• Escalate unresolved or high-risk accounts to supervisors, third-party collections, or legal review as appropriate.
• Trigger account holds or reactivations in accordance with credit policy.

Office Support

• Assist with general office duties as needed, especially when staff are out sick or on vacation.
• Maintain organized, audit-ready records and uphold confidentiality and accuracy standards.
• Provide feedback on recurring issues (billing errors, address problems, service concerns) and suggest process improvements.

Qualifications

• 1+ year of experience in accounts receivable, collections, credit, billing, or high-volume customer contact (part-time experience welcome).
• Strong, empathetic phone presence with the ability to de-escalate and gain commitments.
• Highly organized and detail-oriented; consistent with notes, dates, and follow-ups.
• Comfortable with basic AR math (balances, partials, fees, credits) and spreadsheets (Excel or Google Sheets).
• Experience with AR, ERP, or CRM systems (e.g., QuickBooks, NetSuite, Dynamics, Salesforce) is a plus.
• Bilingual skills are a plus but not required.
• Commitment to fairness, accuracy, confidentiality, and respectful customer communication.

We offer several ways to apply:

• Visit us online at www.expresspros.com/apply
• Call us at 425-339-8400 to schedule an interview
• Email your resume to Jobs.EverettWA@expresspros.com and put the job title in the subject line
• Don’t forget to download the ExpressJobs app to stay up to date on our latest offerings!

Benefits of working with Express include medical benefits, holiday pay, optional 401(k), training, and more!

Join Express Employment Professionals and Find Your Perfect Job!

At Express, we connect job seekers with opportunities that match their skills and experience. As a leading staffing company in North America, particularly in Washington State and Everett, we are dedicated to helping you advance your career. Whether you’re seeking a full-time position, part-time work, or a flexible schedule, we offer a wide range of job opportunities, including:

• Administrative
• Light Industrial
• Skilled Trades
• Professional

We are proud to be an equal opportunity employer, matching top talent with businesses throughout Snohomish County for over 20 years. Plus, job seekers NEVER pay a fee!

#EverettWA 

Everett, WA
3221
906 Southeast Everett Mall Way
Suite 140
Everett, WA 98208

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