Located in Everett, WA
Pay: $25 - $27 per hour
Job Full Description
Express Employment Professionals of Everett is recruiting for an Intake & Case Manager on behalf of a respected local organization. This position is ideal for a compassionate, organized professional who enjoys helping others, managing client information, and providing exceptional administrative support in a mission-driven environment.
As the Intake & Case Manager, you will serve as the first point of contact for individuals seeking services, ensuring a welcoming and supportive experience from initial inquiry through ongoing case coordination. This role combines client intake, case documentation, customer service, and administrative support to help maintain efficient operations and high-quality service delivery.
This role is temporary and set to begin August 3rd.
Pay is $25 -$27 per hour, depending on experience.
Day shift hours, Monday - Friday.
Key Responsibilities
- Serve as the primary contact for clients seeking information about programs and services.
- Provide professional, compassionate, and confidential customer service via phone, email, and in person.
- Conduct client intake and accurately collect, enter, and maintain client information and records.
- Complete and process intake documentation, case notes, and follow-up paperwork in a timely manner.
- Coordinate communication and follow-up activities with clients, staff, and community partners.
- Maintain organized and accurate case files while ensuring confidentiality and compliance standards.
- Provide administrative and clerical support to leadership and program staff.
- Assist with scheduling, record management, reporting, and special projects as needed.
- Support day-to-day office operations and contribute to a positive team environment.
Qualifications
- Previous experience in case management, client services, social services, office administration, or a related field preferred.
- Strong customer service and interpersonal communication skills.
- Excellent organizational skills with strong attention to detail.
- Ability to handle sensitive information with professionalism and discretion.
- Proficiency with Microsoft Office and data entry systems.
- Ability to manage multiple priorities in a fast-paced environment.
What We're Looking For
The ideal candidate is empathetic, detail-oriented, and committed to providing outstanding service to individuals in need while supporting the operational success of the organization.
Interested candidates are encouraged to apply through Express Employment Professionals in Everett, WA.
Send a resume to Jobs.EverettWA@expresspros.com and put the job title as the subject line.
Everett, WA
3221
906 Southeast Everett Mall Way
Suite 140
Everett, WA 98208
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