GSMDS
Located in Spokane, WA
Pay: $20-$25/hr
Job Full Description
Dispatcher
Location: Spokane, WA
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Express Employment Professionals is seeking a highly organized and service-focused Customer Service Representative / Dispatcher to support a busy service-based company in Spokane. This is a central, high-impact role ideal for someone who thrives in a fast-paced environment and enjoys coordinating logistics and delivering excellent customer care.
Key Responsibilities:
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Dispatch plumbing technicians based on skill, location, and job needs
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Maintain and update the dispatch board throughout the day
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Communicate with technicians to ensure efficient workflow
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Confirm appointments with customers and manage real-time scheduling changes
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Enter and update customer data accurately in the system
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Resolve scheduling or service-related issues professionally and promptly
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Provide phone and email-based customer service support
Expected Outcomes:
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Technician schedules are efficiently managed with minimal delays
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Service calls are completed on time and with clear communication
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Customer records are kept accurate and up-to-date
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Customer satisfaction is supported through proactive, responsive communication
Who We’re Looking For:
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Dependable, calm, and organized under pressure
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Excellent multitasker who can remain focused in a high-volume setting
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Empathetic, solution-oriented, and proactive in resolving service issues
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Strong attention to detail and ability to manage multiple moving parts
Tools & Technology Used:
Work Environment & Physical Requirements:
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Primarily a sedentary office role with extended computer use
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Occasional movement within the office
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Accessible workspace with parking available
Why This Role Stands Out:
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Central, high-visibility role in daily operations
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Structured, stable environment with a strong team culture
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Opportunity to make a meaningful impact on workflow and customer satisfaction
Let Express Employment Professionals help you find your next opportunity in office and administrative support. If you enjoy customer interaction and are skilled at coordinating moving parts, this role could be a perfect fit.
Apply online today or give us a call at 509-747-8924!
Spokane, WA
1282
331 W. Main
Spokane, WA 99201
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