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Greet guests with hospitality standards (eye contact, smile, polite conversation, use guest surname)
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Check guests in and out professionally
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Answer phones and provide accurate information
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Handle cash, credit cards, and balance shift bank
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Monitor room availability and hotel status
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Coordinate with Housekeeping, Sales, Bell Staff, and Valet
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Follow key control, credit, safety, and emergency procedures
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Complete shift checklists and assist with concierge services
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Maintain professional appearance and organization