Located in cheyenne, WY
Pay: $22-$30/hr
Job Full Description
Service Engineer
$22-$30/hr
Position Summary
The Service Engineer is responsible for the installation, maintenance, troubleshooting, repair, and support of digital and analog office equipment, printers, copiers, and network-connected devices. This position requires strong technical expertise, excellent customer service skills, and the ability to effectively manage a service territory while ensuring customer satisfaction and maximizing equipment performance.
Essential Duties and Responsibilities
- Troubleshoot and repair customer equipment both on-site and in the shop, including electronic, mechanical, software, and print quality issues.
- Diagnose network connectivity problems and provide appropriate solutions, support, and customer consultation.
- Maintain company service response standards and ensure timely resolution of service requests.
- Manage an assigned service territory efficiently to meet customer needs and maximize productivity.
- Install and configure equipment as required.
- Identify and train key operators during digital and analog machine installations.
- Communicate key operator information to dispatch and service management.
- Build and maintain positive relationships with customers through professional and courteous service.
- Listen carefully to customer concerns and resolve issues in a timely manner.
- Complete accurate and detailed work orders for every service call.
- Submit completed work orders promptly following each service visit.
- Record and report total and print meter readings on all connected equipment.
- Maintain accurate service records and documentation in accordance with company procedures.
- Maintain a clean, organized, and professional work area.
- Ensure service tools and support materials are properly maintained and available.
- Maintain appropriate inventory levels of parts, supplies, and consumables in the service vehicle.
- Keep company vehicles clean, organized, and in good operating condition.
Qualifications
- Technical Degree in Electronics/Computers/Basic Networking Preferred
- A+ Certification Desired
- Experience servicing copiers, printers, multifunction devices, or related office technology preferred.
- Experience troubleshooting network connectivity and software-related issues preferred.
- Valid Driver's License
Physical Requirements
- Ability to lift and move equipment and parts up to 60 pounds.
- Ability to bend, kneel, climb, and work in confined spaces as required.
- Ability to drive extensively within an assigned service territory.
At Express Employment Professionals, we have been placing people in great jobs right here in Cheyenne! These are permanent, full-time positions. Apply today, and we will get you in for an interview. Let Express Employment do the legwork for you! NEVER A FEE TO THE JOB SEEKER!
How to apply:
Call our office at 307-632-0567
Visit our office in person: 2205 E. Pershing Blvd. Cheyenne, WY 82001
- Office Hours: Monday – Friday, 8:00 am – 5:00 pm
Outside office hours – you can connect with us via:
Cheyenne, WY
2479
2205 East Pershing Boulevard
Cheyenne, WY 82001
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