Customer Service Representative
$20–$21 per hour | Monday–Friday | Full‑Time
Express Employment Professionals – Fresno, CA
Express Employment Professionals is seeking a Customer Service Representative for a local company in need of strong administrative and customer support. This role requires excellent communication, data entry accuracy, and the ability to multitask in a fast‑paced environment. Candidates must be comfortable handling purchase orders, sales orders, and frequent phone and email communication.
Key Responsibilities
- Assist customers in identifying solutions and products to meet their needs
- Discuss features and benefits of available products and services
- Establish and maintain positive relationships with new and existing customers
- Collect customer feedback and support continuous service improvement
- Coordinate delivery requests to ensure customer satisfaction
- Assist with branch sales planning and merchandising needs
- Determine customer needs and recommend appropriate products, including upselling when applicable
- Answer incoming phone calls and emails professionally and promptly
- Accept and process customer payments, applying them to the correct accounts
- Arrange with the warehouse for customer pickup orders
- Reorder products to maintain adequate stock levels
- Address and resolve customer service concerns as needed
Required Skills & Qualifications
- Strong data entry accuracy (purchase orders & sales orders experience preferred)
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize in a busy environment
- Comfortable answering phones and assisting customers on multiple channels
- Experience with order processing, customer accounts, and basic office software
- Team‑oriented, reliable, and customer‑focused
Schedule & Pay
- Monday–Friday
- $20–$21 per hour
- Full‑time, long‑term opportunity
How to Apply
Apply today with Express Employment Professionals to be considered for this opportunity. Our team is ready to help you get started in a stable, rewarding role!