Located in Moorpark, CA
Job Full Description
IT Support Technician (Tier 1)
Full-Time | Non-Exempt
Pay Range: $22–$25/hour
Position Overview
Our client is seeking a dependable and customer-focused IT Support Technician (Tier 1) to provide day-to-day technical support across their organization. This individual will serve as the first point of contact for IT-related issues and play a key role in maintaining smooth business operations.
The ideal candidate is a motivated problem-solver with strong communication skills and a passion for helping users navigate technical challenges. This is an excellent opportunity for someone early in their IT career who is looking to gain hands-on experience in a professional and fast-paced environment with growth potential.
Key Responsibilities
Technical Support & Troubleshooting
- Serve as the first point of contact for employee IT support requests
- Diagnose and resolve hardware, software, and basic network-related issues
- Provide timely and professional help desk support to end users
- Escalate complex technical issues to the IT Administrator as needed
System Maintenance & Monitoring
- Perform routine system updates and patch management
- Monitor systems proactively to ensure optimal performance and reliability
- Assist with maintaining overall IT system functionality
Equipment Installation & Configuration
- Set up and configure computers, printers, mobile devices, and software applications
- Ensure equipment is properly installed, tested, and ready for user productivity
User Account & Security Administration
- Manage user accounts, permissions, and access controls
- Support company cybersecurity practices and data protection efforts
- Assist in maintaining secure and compliant IT environments
Infrastructure Support
- Support Windows desktop and server environments
- Assist with maintaining network connectivity and core infrastructure components
Qualifications
Required Technical Skills
- Working knowledge of Windows operating systems (desktop and server)
- Familiarity with Microsoft 365 and Active Directory
- Experience troubleshooting hardware and configuring devices
- Ability to create and maintain accurate IT documentation
Soft Skills
- Strong customer service mindset with a positive, team-oriented attitude
- Excellent organizational and multitasking abilities
- Strong troubleshooting and analytical skills
- Clear verbal and written communication skills
- Patience and professionalism when supporting users with varying technical abilities
- High attention to detail
Preferred Qualifications
- Experience working in a manufacturing environment
- Basic understanding of networking concepts including TCP/IP, DNS, and DHCP
- Industry certifications such as:
- CompTIA A+
- Network+
- Microsoft Certifications
- Cisco Certifications
Education & Experience
- Associate degree in Information Technology or completion of a specialized IT training program preferred
- 1–3 years of experience in IT support, help desk, or a related role
Physical Requirements
- Ability to lift up to 50 lbs.
- Visual acuity testing may be required periodically
For more information or to apply please call 805-973-1870.
#oxnard
Thousand Oaks, CA
2649
600 Hampshire Road
Suite 100
Thousand Oaks, CA 91361
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