Located in Alton, IL
Pay: $19/hr
Job Full Description
Job Title: Call Center Representative
Location: Alton, IL
Pay Rate: $19/hr
Job Type: Full-Time | On-site
Position Overview: We are looking for a friendly, customer-focused Call Center Representative to join our team in Alton, IL. In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide excellent service. If you enjoy helping people and thrive in a fast-paced environment, we’d love to hear from you!
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Make outbound calls to follow up on customer issues or provide updates
- Provide accurate information regarding products, services, or policies
- Resolve customer complaints efficiently and professionally
- Document all customer interactions in the system
- Meet performance metrics including call quality, response time, and customer satisfaction
Qualifications:
- High school diploma or equivalent (Associate’s degree preferred)
- Previous experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable using computers and call center software
- Ability to multitask and work in a fast-paced environment
Benefits:
- Health, dental, life and vision insurance
- Paid time off
#2332
Edwardsville, IL
2332
20 Junction Drive West
Glen Carbon, IL 62034
Apply Now Email Us