Located in Framingham, MA
Job Full Description
Inside Sales & Customer Service Representative
📍 Framingham, MA | 🕓 Full-Time M-F (On Site) | 💰 $70,000–$77,000/year
Our client, a growing distributor of gourmet and specialty foods, is seeking an Inside Sales & Customer Service Representative to support customer relationships, sales growth, and day-to-day order management. This position plays a key role in ensuring exceptional service and maintaining strong client partnerships across New England.
Key Responsibilities
- Make daily outbound calls to existing customers (10–40 per day) to process and upsell orders
- Enter and confirm orders, resolve issues, and coordinate with warehouse and purchasing teams
- Support the outside sales team with follow-ups, sample coordination, and marketing materials
- Maintain accurate sales records and reports using QuickBooks and Excel; update marketing materials as needed.
- Assist with trade shows, new product rollouts, and supplier communications
Qualifications & Experience
- 3–5 years of sales and/or customer service experience, ideally in food service or retail grocery
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Prior phone sales experience required
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Proficient in Microsoft Excel and Outlook; QuickBooks experience a plus
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Strong communication and organizational skills
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Outgoing, team-oriented, and able to work independently
- Bachelor’s degree preferred
#3368OS
Waltham-Framingham, MA
3368
326 Washington Street
Annex Building, 2nd Floor
Wellesley Hills, MA 02481
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