Located in Newton, MA
Job Full Description
Customer Service (E-Commerce)
Location: Newton, MA
Pay Rate: $23–$25/hour
Schedule: Monday–Friday, 9:00 AM – 5:00 PM
Our client in Newton is hiring a Customer Service (E-Commerce) professional to support online customers and manage custom orders. This role is ideal for someone who is organized, detail-oriented, and comfortable working in a fast-paced environment while coordinating with vendors and internal teams.
Key Responsibilities:
- Respond to customer inquiries (orders, products, shipping, returns) via phone and email
- Manage custom and special orders from start to delivery
- Coordinate with vendors on production, timelines, and order details
- Track orders and provide updates or resolve delays/issues
- Handle shipping issues and file claims when needed
- Maintain accurate order records and documentation
- Assist with website updates, product information, and promotions
- Identify issues and support process improvements
Qualifications:
- 2–4+ years of customer service, retail, or eCommerce experience
- Experience with order management or vendor coordination preferred
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Experience with Shopify or similar platforms is a plus
#3368OS
Waltham-Framingham, MA
3368
100 Crescent Road
Suite 3R
Needham, MA 02494
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