APMAN
Located in Coopersville, MI
Pay: BOE
Job Full Description
About the role
We’re conducting a direct-hire search on behalf of a trusted, family-owned company known for best-in-class quality and customer service. You’ll lead a 30+ person field team that completes a high volume of daily installs/service calls in a clean, fast-paced environment. Success here looks like a humble, hands-on leader who asks smart questions, listens well, and keeps the team moving with calm, clear communication. If you value integrity, take pride in follow-through, and bring a positive approach to your leadership style, this is a place to build a long-term career.
What you’ll lead
- Day-to-day operations for field techs and coordinators; set direction, coach, and hold standards.
- Scheduling/dispatch & routing to maximize on-time performance and customer satisfaction.
- Process improvement & KPIs: spot bottlenecks, implement fixes, and sustain results.
- Professional handling of escalations; protect the end-to-end customer experience.
- Hiring, onboarding, and upskilling to meet growth and quality targets.
What you bring
- Experience leading frontline teams (field service, install, trades, or similar).
- Strong ops toolkit: scheduling, dispatch, routing, workflow design, KPI tracking.
- Clear written/verbal communication; steady under pressure and high activity.
- Mechanical/technical aptitude; comfortable coaching safe, professional field work.
- Organized, accountable, resourceful; learns fast and follows through.
Why you’ll love it
- Weekday schedule (M–F) within a stable, well-run operation. 45 hours/week
- Real authority to shape people, process, and performance.
- Supportive leadership and the opportunity to be a part of a growing company
Note: When you apply to a position with Express Employment Professionals, you are agreeing to receive text messages from Express Employment Professionals regarding the position you applied for.
Ways to Apply
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Visit our office at 660 Chicago Dr., Holland MI 49423
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Call our office at 616-499-2199
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Apply online at www.expressproslakeshore.com
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Download our ExpressJobs app on Apple App Storeor Google Play!
Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.
In compliance with applicable federal, state/province and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information, or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.
#2743HLI
Holland-Muskegon, MI
2743
660 Chicago Drive
Suite 20
Holland, MI 49423
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