Located in Maplewood, MN
Pay: $20.00
Job Full Description
Express Employment Professionals in Woodbury, Mn is seeking a talented for a Call Center Representative for a fast paced company in the East Metro!
Schedule:
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Monday-Friday 9:30am – 6:00pm
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Monday-Friday 9:30-6:00pm (Wednesday off) and Saturday 7:30-4pm
Training will be Monday- Friday. First 3 weeks 8-4:30pm
Pay: $20/hr. DOE + Monthly Commission ($200–$300 average based on appointments scheduled)
Temp-to-Hire Opportunity! Call Center Representative
Join a fast-paced and customer-focused team!
Position Summary:
We’re looking for a Call Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.
Responsibilities:
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Answer inbound calls to gather vehicle and customer information, and schedule service appointments
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Clearly communicate customer concerns and requests to the service team
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Provide accurate estimates for service time and cost
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Perform follow-up calls to ensure satisfaction post-service
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Handle customer concerns and complaints with professionalism and empathy
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Build positive relationships with both customers and teammates
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Reschedule appointments as needed during the call
Required Skills and Experience
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Typing speed of 40+ WPM with high accuracy (45–55 WPM preferred)
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1+ year of customer service or call center experience (automotive or service-related industry a plus)
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Strong communication and active listening skills
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Comfortable navigating multiple computer systems and screens simultaneously
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Ability to handle high call volume with professionalism and efficiency
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Detail-oriented with strong organizational and time management skills
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Ability to work independently and as part of a collaborative team
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Positive attitude and problem-solving mindset when dealing with customer concerns
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Dependable attendance and commitment to schedule requirements
Team handles 3,000–4,000 appointments per month – your attention to detail and customer service skills will make a big impact!
#2000OS
Please contact our Express Employment Professionals Office in Woodbury, MN for immediate consideration!
651-731-9328
Woodbury, MN
3394
650 Commerce Drive
Suite 135
Woodbury, MN 55125
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