Shop Manager

Pay: $110,000 annually
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Express Employment Professionals | Local Client

Express Employment Professionals is seeking a Shop Manager for a respected facility. This leadership role is responsible for overseeing daily operations, managing staff, driving production, maintaining profitability, and ensuring exceptional customer service. The ideal candidate is a strong leader who can motivate a team, make difficult decisions, manage by metrics, and maintain a positive and professional work environment.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop team members across multiple departments.
• Hire, train, coach, and hold employees accountable to company standards and procedures.
• Foster a positive, professional, and team-oriented workplace culture.
• Conduct team meetings and provide ongoing training and development opportunities.
• Resolve employee concerns and address performance issues professionally and effectively.
• Lead through servant leadership, communication, and accountability.

Operations Management

• Oversee daily shop operations to ensure efficiency, quality, and profitability.
• Manage workflow, scheduling, and staffing to meet production goals.
• Ensure repairs are completed safely, accurately, and on time.
• Monitor key performance indicators (KPIs) and implement strategies for improvement.
• Maintain high standards for customer satisfaction and quality control.
• Coordinate with insurance partners, vendors, and customers to ensure smooth operations.

Business & Financial Oversight

• Manage budgets, forecasting, and overall shop performance.
• Analyze production and financial reports to support profitability goals.
• Monitor departmental performance and operational efficiencies.
• Present performance metrics and operational updates to leadership as needed.
• Ensure company resources and expenditures are managed responsibly.

Customer Service

• Promote an exceptional customer experience from estimate through vehicle delivery.
• Address customer concerns and assist with resolution when necessary.
• Ensure vehicles are delivered on time and repaired correctly the first time.
• Support customer satisfaction goals and continuous improvement initiatives.

Administrative Responsibilities

• Utilize CCC ONE and related management systems to oversee shop operations.
• Maintain accurate documentation, reports, and operational records.
• Ensure compliance with company policies, procedures, safety requirements, and workers' compensation practices.
• Maintain a clean, organized, and professional facility.

Qualifications

• Bachelor's Degree preferred.
• Previous leadership, management, or supervisory experience required.
• Automotive, collision repair, or related industry experience preferred but not required.
• Strong leadership and team-building abilities.
• Experience with budgeting, forecasting, reporting, and operational management.
• Proficiency with Microsoft Excel, Word, Outlook, and QuickBooks.
• Excellent communication, organization, and problem-solving skills.
• Ability to make decisions confidently and lead in a fast-paced environment.
• Diplomatic, dependable, energetic, and results-driven.
• Experience managing performance metrics and achieving operational goals.

Physical Requirements

• Ability to stand, walk, bend, and move throughout the facility as needed.
• Ability to occasionally lift and move items weighing up to 50 pounds.

What We're Looking For

• Strong management and leadership skills.
• Decisive and confident decision-maker.
• Excellent communicator who can motivate and develop employees.
• Organized professional with strong business acumen.
• Ability to balance customer service, production, and profitability goals.
• Dedicated leader focused on operational excellence and team success.

Apply today with Express Employment Professionals for this outstanding Shop Manager opportunity offering $110,000 annually with a Monday–Friday schedule.