Located in Fairfield, NJ
Pay: $18.50
Job Full Description
This role is responsible for supporting the assigned day-to-day administrative functions of the contact center team. Included in this role:
ACCOUNT MANAGEMENT TEAM SUPPORT INCLUDES, BUT NOT LIMITED TO:
• Monitor and respond to help emails
• Prepare and complete pulldowns in a timely manner
• Completion of warehouse paperwork functions: receiving, staging, returns
• Report generation.
CONTACT CENTER TEAM SUPPORT INCLUDES BUT LIMITED TO:
• Assigned phones, email and fax lines are covered during assigned hours and to be continually responsive to all modes during these assigned hours.
• Knowledgeable about programs, program updates and the subsequent rules of these programs in which they are involved.
• Processes program documents like SRFs, AOC, etc. within 24 hours of receipt
TRAINING/LEADERSHIP/MENTORSHIP
• Train less experienced co-workers on systems and process.
• Set good examples in regard to work ethic, reliability, CCG Core Values & Culture
HOUSEKEEPING/QA:
• Maintain a clean, organized workspace
• QA compliance – SOP & Training TAF’s completed on time-work to SOP’s
• Report incidents to QA and provide documentation to manager for CAPA reporting
• Other duties as assigned.
Schedule: Mon- Fri 8am-5pm
pay Rate: $18.50
Parsippany, NJ
1304
363 Route 46 West
Building 1
Fairfield, NJ 07004
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