FEQGH
Located in Long Valley, NJ
Pay: $24/hr
Job Full Description
The Senior Collector is responsible for managing the collection of outstanding debts, particularly for high-value or complex accounts. Reviewing and processing disputes and legal accounts. This role requires advanced negotiation skills, strategic problem-solving, and additional administrative tasks to support office operations.
• Manage collection efforts for all accounts with a priority to high-value or complex accounts, utilizing advanced negotiation techniques.
• Provide the FDCPA mini-Miranda on every call.
• Verify consumer information on every call, including date of birth and address. If the address differs, inquire if they have recently moved or if the address on the file is a previous address.
• Confirm the best contact number for the consumer, verify if it is a cell phone, and ask for permission to call, to call with prerecorded or artificial messages and text on that number. Ask for email address and if okay to email in the future.
• Analyze accounts to identify patterns across consumers, client, accounts, or partner firms and develop proactive collection strategies for the CEO's review.
• Communicate with consumers via phone, approved email, or written correspondence to facilitate timely payments.
• Ensure compliance with all regulatory laws, agencies, and rulings including but not limited to FDCPA, HIPAA, FTC, FCC, CFPB and FCRA.
• Always remain professional and courteous in interactions with consumers. Be respectful and speak to every consumer the way you’d want someone to speak to your grandmother. All consumers regardless of ability to pay just debts will be treated with respect and dignity.
• Answer inbound calls. Transferring all non-consumer or client calls to CEO or taking message if CEO is out of the office.
• Stay updated on industry regulations and best practices related to debt collection.
• Process all correspondence for legal collection matters. Noting files of updates from attorney firms. Posting legal payments. Following up on legal accounts according to the time lines provided by attorney firms.
• Monitor all legal accounts for next step actions and follow up with attorney firms for updates and providing information to help accounts move forward and get paid.
• Assist with Skip Tracing and Asset Location Research
• Review and address all disputes (written, verbal or E-Oscar) from consumers, following the CFPB’s Due Diligence guidelines daily.
• Communicate with clients regarding disputes and escalate accounts to attorneys as necessary.
• Communicate with clients regarding changes to laws, billing, ect
• General client relation and liaison responsibilities
• Entering new claims. Ensuring all documentation is accurate. Scanning any physical documents to the the digital storage.
• Work on projects as assigned by CEO and or President to ensure compliance with changing standards and technologies.
• Document every call in detail; remember: if it’s not in the notes, it did NOT happen.
• Open office daily at 8am following Office opening process and within guidelines for key issuance policy
Parsippany, NJ
1304
453 Route 46
Suite 5
Hackettstown, NJ 07840
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