Front Desk Manager

A growing family-focused recreation and fitness organization is seeking a Front Desk Manager to oversee daily front desk operations and ensure an exceptional experience for members, students, and guests. This position combines customer service, staff supervision, billing support, event coordination, marketing assistance, and administrative responsibilities.

Key Responsibilities

• Manage daily front desk operations and customer interactions
• Answer phones, emails, and assist with customer inquiries
• Process payments, handle billing questions, and maintain accurate records
• Assist with program registrations, scheduling, and account management
• Supervise and support front desk staff
• Coordinate activities
• Create customer communications and promotional content
• Assist with payroll and general office administration
• Maintain a welcoming, organized, and professional environment

Qualifications

• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Experience with billing, administrative support, or office management preferred
• Previous supervisory experience preferred
• Proficiency with computers, email, and Microsoft Office
• Social media marketing and promotional experience is a plus
• Ability to work independently and take initiative

Ideal Candidate

The ideal candidate is friendly, dependable, detail-oriented, and enjoys working with people. This individual will be comfortable balancing customer service, staff leadership, billing, administrative tasks, and event coordination in a fast-paced environment.