Key Responsibilities
- Manage daily front desk operations and customer interactions
- Answer phones, respond to inquiries, and provide excellent customer service
- Process payments, handle billing questions, and maintain accurate customer accounts
- Register customers for programs and assist with scheduling needs
- Supervise, train, and support front desk staff
- Coordinate special events, parties, and facility activities
- Create customer communications, newsletters, and promotional materials
- Assist with social media and marketing efforts
- Support payroll, recordkeeping, and general office administration
- Maintain a welcoming, organized, and professional environment
Qualifications
- Strong customer service and communication skills
- Previous supervisory, office management, or administrative experience preferred
- Experience with billing, payment processing, and customer accounts
- Excellent organizational and time-management abilities
- Ability to multitask in a fast-paced environment
- Proficiency with computers, email, and Microsoft Office
- Social media, marketing, or graphic design experience is a plus
- Professional, dependable, and proactive attitude
Express Employment Professionals is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender inequality or expression, pregnancy, age, national origin, ancestry, disability, genetic information, marital status, amnesty, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.