L607
Located in Central Point, OR
Pay: $25.00 + 1.00 differential
Job Full Description
Express Employment Professionals is seeking a reliable and detail-oriented Road Rescue/Parts Technician to support a busy service and parts department. This role is critical in coordinating roadside assistance, managing parts inventory, and ensuring timely and cost-effective truck repair solutions. If you thrive in a fast-paced environment, are mechanically inclined, and possess strong customer service skills, we want to hear from you!
Key Responsibilities:
- Answer incoming service calls professionally and identify customer needs quickly and accurately.
- Coordinate roadside assistance and on-the-road truck repairs with vendors, ensuring safety and cost-efficiency.
- Schedule repairs for both internal fleet and local customers.
- Create and maintain accurate repair orders, estimates, and documentation in system databases.
- Communicate clearly with customers to provide updates, gain repair approvals, and follow up with reminders for recommended service.
- Manage parts inventory, including purchasing, receiving, and organizing supplies in the parts room.
- Maintain relationships with parts vendors and assist with sourcing hard-to-find items.
- Perform other duties as assigned by supervisor.
Qualifications:
- 1–2 years of experience in a diesel, automotive, or mechanical environment preferred.
- Prior experience as a service writer or in a similar role is a plus.
- Strong customer service and communication skills, both verbal and written.
- Excellent time management and multitasking abilities in high-pressure situations.
- Strong attention to detail and organizational skills.
- Proficient with Microsoft Office programs (Word, Excel, Outlook); data entry experience required.
- Must hold a valid driver’s license.
- Ability and willingness to work swing shift hours.
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
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