Community Resource Specialist July 2, 2025

L310

Located in Grants Pass, OR

Pay: $20.00

Job Full Description

The Community Resource Specialist assists members in their communities to access physical, oral, and behavioral health services by building trusting relationships. This enables the community resource specialist to serve as a liaison between the member, various services and the community, improving quality, and cultural competence for services being rendered. This improves capacity by increasing health literacy, knowledge, and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy.

 

Essential Duties

• Provides information, assistance, tools, and support to enable a member to make the best health care decisions for their unique personal situation.
• Works in the office making phone calls and occasionally makes visits to member’s homes and/or multiple care settings, as needed.
• Completes all required documentation inclusive of electronic documentation in a timely manner in accordance with regulations and AllCare CCO and Medicare Advantage policies and procedures.
• Participates in the development of individual treatment plans with the member and their primary care team.
• Assists in removing barriers to care and individual self-management goals by bridging community, cultural, linguistic, educational, and other barriers to encourage self-care.

Job Duties

• Assists members and their families in accessing community-based support systems, understanding treatment options, and preventative behaviors.
• Helps coordinate member transportation and accompaniment as needed to scheduled appointments.
• Meets members where they are at, in multiple care settings, as needed to ensure that members are supported in making high value care decisions.
• Anticipates, identifies, and helps members to overcome barriers within the health care system to ensure the prompt resolution of emerging health crises.
• Supports and educates members in social support services, basic health education, provides advocacy, health system navigation and community coordination.
• Participates in regularly scheduled staff development trainings to maintain and improve personal knowledge base of various chronic diseases.
• Participates in and attends regularly scheduled supervision meetings and shares both successes and challenges of working with high-need members and their medical team.
• Proactively communicates all concerns to health care team, PCP and program manager, as necessary, seeking support and guidance.
• Interprets and represents the goals and objectives of the community resource specialist to community members and other agencies.
• Assists in quality initiatives for the department, as needed.
• Coordinates care needs for the Dual Special Needs Population (DSNP) member to ensure compliance with the Special Needs Model of Care (SNP MOC)_
• Prepares for and participates in all required DSNP training, education, and member audits.
• Participates in initial, annual, and ongoing trainings.
• Acts as preceptor during the onboarding of new hire employees.
• Maintains punctual, regular, and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from care coordination leaders.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Other duties as assigned.

Job Requirements

• Requires the use of personal vehicle for local travel (subject to mileage reimbursement).

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employees or others. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

 

All health care providers to are HIPAA covered entities, whether individuals or organizations, must get an NPI. Under HIPAA, you’re a covered health care provider if you electronically transmit health information in connection with a HIPAA standard transaction, even if you use a business associate to do so. AllCare Health employs staff that are defined under OHA or CMS as health care providers. Positions that are defined as providers include, but are not limited to, Doctors, Nurse Practitioners, Physical Therapists, Community Resource Specialist/Traditional Health Workers, and Certified or Qualified Healthcare Interpreters.

 

Education & Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. College degree, preferred.
• Basic medical knowledge including ability to recognize social and medical risk factors, trauma symptoms and behaviors, and chronic disease conditions.

Certificates, Licenses, and/or Registrations

• Valid Oregon Driver’s License and vehicle insurance.
• Completes the National Provider Identifier (NPI) registration within the first 30 days of hire.
• Current Basic Life Support (BLS) Certification or willingness to be certified within 90 days of hire.
• Current Mental Health First Aid Certification or willingness to be certified within 90 days of hire.
• Traditional Health Worker (THW) certification through OHA is required or to be obtained within two years of hire date. (Subject to pay increase upon Certification)

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Verbal and written fluency in Spanish is preferred.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Interpersonal Skills

• Effectively and professionally communicates with team members and customers.
• Wants to learn.
• Collaborates with teammates to provide professional service to customers.
• Maintains and attentive and empathetic demeanor.
• Takes initiative and is resourceful.
• Uses discretion, tact and good judgment.
• Copes with stressful and dynamic work situations, prioritizing multiple tasks while maintaining deadlines.
• Self-resolves most conflicts or misunderstandings with minimal need for direct supervision.
• Effectively work with people with mental illness and from diverse backgrounds and experiences.
• Applies patience and listening skills to respond appropriately and interact positively with upset customers.
• Creates a pleasant experience for all customers, such as being personable and attentive.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate.

• The employee has exposure to communicable disease and body fluids.
• Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.
• The employee must be able to work onsite for all scheduled shifts, occasionally, frequently, as needed.
• The employee must be able to travel locally, as needed.

 

Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504

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