L851
Located in Grants Pass, OR
Pay: 19.00-21.00
Job Full Description
This position is responsible for managing and coordinating outside specialty appointments requested to ensure continued continuity of patient care timely and professionally; as well as working closely with area hospitals, ancillary departments, and specialty physicians, nursing facilities, patient families, and the general public.
Essential Duties
- Manage and coordinate all medical referrals thru the Electronic Health Record system.
- Communicate directly with patients by giving and receiving information, as well as building rapport with them.
- Process insurance referrals and maintain quality documentation on each insurance authorization.
- Maintain close communication with key insurance companies to ensure that referrals are completed and followed up per requirements.
- Solve problems independently and within a team environment.
Job Duties
- Greets/assists patients with front office concerns and provides exceptional customer service to patients, providers, office staff, and other representatives via inbound and outbound calls as well as in person.
- Receives inquiries and requests, and performs research and responds accordingly.
- Performs data collection and data entry, following through and documenting the interaction.
- Utilizes the computer system according to departmental protocols to include accurate data entry and retrieval of information for reporting purposes.
- Triages patients for same day appointments, recording vital signs, current medication list, and chief complaint.
- Handles phone triage of patients calling with non-medical concerns
- Arranges referrals, prior authorizations, orders labs and studies.
- Schedules patients for appointments, and inputs/updates patient demographic information in the EHR system
- Arranges professional contacts and calls in orders appropriately as directed by MD and NP staff.
- Collects co-pays when necessary.
- Ensures rooms and equipment are kept clean; maintains laboratory equipment when necessary.
- Covers and fills in for staff members as needed for efficient functioning during regular office days
- Information access: entire medical record and insurance information, limited billing and collection accounts to enable coverage for clinic supervisor when necessary.
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
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