K734
Located in White City, OR
Pay: $20.00-22.00
Job Full Description
Job Summary:
The position is responsible for proper operation of the RMA/service process, including timely receipt and shipment of RMA instruments, customer service and internal service support.
Essential duties and responsibilities:
- Follow all safety rules and regulations, all work must be done thinking “Safety First”.
- Receiving RMA’s; following procedures for physical receipt of customer equipment and associated system transactions.
- Shipping RMA’s; following procedures for physical shipment of customer equipment and associated system transactions.
- Updating real-time status of RMAs in house within appropriate tracking systems.
- Organizing and scheduling incoming RMA’s based on priority and customer requests.
- Tracking and requesting the re-supply of packaging/shipping supplies and maintaining shipping and receiving area.
- Customer service and support; email, phone, live chat.
- Quality Check of finished RMAs.
- Good communication skills and works well will minimal supervision.
- Ability to work as a team.
- Gets along with others, not creating an offensive or hostile environment.
- Ability to lift up to 40 pounds, at 41+ pounds as a two-person lift.
- The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Proficient in Microsoft Office Suite, related software and computers.
- Excellent organizational skills and attention to detail.
- Ability to effectively present information and respond to questions from peers, managers, and personnel from various departments.
- Ability to gather and analyze information skillfully, identifying and resolving problems in a timely manner.
- Ability to work independently and in a team environment.
#1951OS
Medford, OR
1951
3523 Arrowhead Drive
Suite 100
Medford, OR 97504
Apply Now Email Us