CBYDC
Located in York, PA
Pay: $18-$22
Job Full Description
Hours: 8a – 5p (Mon-Friday)
DESCRIPTION:
Position Overview
Join a fast-paced team that plays a vital role in recovering delinquent accounts on behalf of our clients. As a Debt Collector, you’ll engage directly with consumers, utilizing strong communication and problem-solving skills to guide account resolution while maintaining a respectful and professional approach.
Key Responsibilities
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Initiate outbound calls to consumers with delinquent accounts to arrange payments
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Send collection notices as needed based on account status and company guidelines
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Manage inbound calls with professionalism and empathy
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Collaborate with teammates to ensure accurate and up-to-date records
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Maintain consistent and punctual attendance
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Uphold excellent phone etiquette and adapt to various personalities and communication styles
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Interpret consumer needs and respond appropriately
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Communicate proactively with your manager regarding account challenges or training needs
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Meet production standards in alignment with team performance metrics
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Foster positive working relationships with colleagues
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Safeguard all sensitive consumer data through strict confidentiality protocols
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Perform frequent hand/finger movements (typing/writing) and remain seated for extended periods
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Assist with additional duties as assigned
Qualifications
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General office experience required; prior debt collection experience preferred
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Motivated self-starter with strong verbal and written communication skills
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Comfortable working in a fast-paced, accuracy-driven environment
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Computer proficient, including Microsoft Word, Excel, and Outlook
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Minimum typing speed of 40 WPM with high accuracy
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Strong investigative and critical thinking skills to verify consumer information
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Bilingual proficiency is a plus
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High school diploma, GED, or equivalent required
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Must pass a comprehensive background check
Benefits
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Medical, Dental, and Vision Insurance
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Life Insurance coverage
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401(k) retirement plan with company contribution
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Paid time off and holiday pay
Work Environment & Culture
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We pride ourselves on fostering a respectful, supportive, and performance-driven environment where team collaboration and professional growth are key.
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This is a remote position. Candidates must have reliable internet access, a quiet workspace, and the ability to meet productivity and compliance standards independently.
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Ideal for candidates who thrive in an independent, fast-paced setting.
Ways to Apply:
- For an immediate AI Recruiter phone interview, please call 717-837-3599
- Call to schedule a live phone interview @717-718-HIRE (4473)
- Apply online at: www.expresspros.com/yorkpa
- Resumes may be emailed to: jobs.yorkpa@expresspros.com
- Stop by our York office: 2210 E. Market St. York, Pa 17402
About Express Employment Professionals:
Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support. Whether you’re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals including Administrative, Commercial, and Professional positions.
ASSOCIATE PROGRAMS AND BENEFITS Check with your local Express office about the availability of the following programs (not all programs are available in all locations):
· Holiday Pay (available only at certain locations)
· Health Insurance that meets Affordable Care Act standards.
· Dental Insurance
· Vision Insurance
· Short Term Disability
· Life Insurance
· 401(k)
· Direct Deposit
· Referral Bonuses
· Vacation Pay (available only at certain locations)
· EAP (Employee Assistance Program)
Additional information about the programs offered at your location may be included in this handbook as separate material.
For a complete listing of all open positions, visit. https://www.expresspros.com/yorkpa/
York, PA
2546
2210 East Market Street
York, PA 17402
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