Located in Westerly, RI
Pay: $76k to $95k
Job Full Description
Collections Manager (Senior Level)
Location: Wakefield
Salary Range: $76,000 – $95,000 (DOE)
Position Overview
We are seeking an experienced and strategic Senior Collections Manager to lead and oversee our collections operations in Wakefield. This role is not a traditional accounts receivable position; instead, it focuses on managing complex collections processes, regulatory compliance, and recovery strategies within a structured financial or legal environment.
The ideal candidate will bring a strong background in banking, credit services, or paralegal/legal collections, along with proven leadership experience and a deep understanding of compliance and risk management.
Key Responsibilities
- Lead and manage the daily operations of the collections team, ensuring performance goals and recovery targets are met
- Develop and implement effective collection strategies for delinquent accounts, emphasizing compliance and customer sensitivity
- Oversee complex or escalated collection cases, including legal and regulatory considerations
- Ensure adherence to all applicable federal, state, and local laws and regulations related to collections practices
- Collaborate with legal, compliance, and credit teams to manage risk and improve recovery outcomes
- Analyze portfolio performance, identify trends, and recommend process improvements
- Train, mentor, and evaluate team members to build a high-performing collections unit
- Establish and monitor KPIs, reporting regularly to senior leadership
- Maintain accurate documentation and audit-ready records
Qualifications
- Bachelor’s degree in Finance, Business, Legal Studies, or a related field (or equivalent experience)
- 5–8+ years of experience in collections, credit risk, banking, or legal/paralegal environments
- 2–3+ years of leadership or management experience preferred
- Strong knowledge of collections laws and regulations
- Experience handling complex or high-risk accounts
- Excellent analytical, negotiation, and problem-solving skills
- Strong communication and interpersonal abilities
- Proficiency in collections systems and reporting tools
How to Apply:
Interested candidates may apply through one of the following channels:
- Online: Submit your application at ExpressPros.com/warwickri
- Phone: Call our office at 401-739-8460 to schedule an interview
- Email: Send your resume to WarwickRI@ExpressPros.com
Warwick, RI
3195
41 Romano Vineyard Way
Office 6162
North Kingstown, RI 02852
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