Located in Fond Du Lac, WI
Pay: $$19.00 /HR
Job Full Description
Hours: Monday - Friday, 8:30am-5:00pm
*Hours will increase October 1st through March to include some Saturday mornings or afternoons.*
Pay: $19.00/HR
Duties:
- Assist clients in person and over the phone with completing applications and determining eligibility for Energy Assistance and other community support programs.
- Provide exceptional customer service while interacting with individuals and families from diverse backgrounds.
- Conduct intake interviews, gather required documentation, and accurately enter client information into agency databases and systems.
- Review applications for completeness and ensure compliance with program guidelines and requirements.
- Educate clients on available services, resources, and community support programs.
- Collaborate with local agencies, community organizations, and stakeholders to connect clients with additional resources and assistance.
- Attend outreach events, community resource fairs, and local events to promote programs and serve low-income households.
- Assist veterans, seniors, individuals with disabilities, and families with young children in navigating available assistance programs.
- Maintain accurate case notes, client files, and confidential records.
- Support program operations through data entry, reporting, scheduling, and administrative tasks.
- Follow agency policies, procedures, and confidentiality standards.
- Perform other customer service, case management, and administrative duties as assigned.
Qualifications:
- Passion for helping others and serving low-income individuals, families, seniors, veterans, and individuals with disabilities.
- Previous customer service, caseworker, intake specialist, eligibility specialist, social services, human services, community outreach, or nonprofit experience preferred.
- Strong interpersonal, communication, and active listening skills.
- Ability to build positive relationships with clients, community partners, and stakeholders.
- Strong computer skills, including Microsoft Office (Word, Excel, Outlook) and data entry experience.
- Basic math skills and the ability to calculate household income and verify eligibility information.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks while maintaining accuracy and professionalism.
- Experience working in a nonprofit, social services, human services, government assistance, or community action environment is a plus.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Bilingual skills are a plus but not required.
What does Express offer to you?
- Weekly paychecks!
- Vision Insurance
- Medical Plan
- Dental Plan
- 401(K) Retirement Savings Plan
- Life Insurance
- Referral Bonuses (Earn up to $125 for each person you refer to Express!)
Why Express Employment Professionals, Oshkosh WI?
- Express placed over 1,350 people in 2024 just in the Fox Valley!
- We provide our associates with excellent comprehensive and competitive benefits!
- When you apply to us, you apply to 100+ companies in the Fox Valley!
- Over 170 people were hired on with a permanent position in 2024.
Apply now:
Call - (920) 624-6100 OPTION 2 to schedule a phone interview.
Address - 1775 Witzel Ave Oshkosh WI, 54902
Email - jobs.oshkoshwi@expresspros.com
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Oshkosh, WI
3208
1775 W Witzel Avenue
Oshkosh, WI 54902
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