Located in Oshkosh, WI
Pay: $25.00-$30.00/HR
Job Full Description
Direct Hire Opportunity!
Hours: Monday - Friday, 8:00am - 5:00pm
Pay: $25.00-$30.00/HR
Duties:
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Serve as the primary day‑to‑day contact for assigned customers, ensuring all needs are met within defined service‑level expectations.
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Build strong, trust‑based relationships through consistent, professional, and proactive communication.
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Manage incoming customer requests, questions, and issues with accuracy, urgency, and a solutions‑oriented mindset.
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Coordinate closely with commercial, scheduling, operations, and shipping teams to ensure seamless order processing and on‑time delivery.
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Monitor order status, inventory availability, and production timelines to keep customers informed and prevent service disruptions.
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Identify potential service challenges early and take action to resolve or escalate as appropriate.
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Maintain detailed and organized customer records, order information, and communication logs.
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Use internal systems and Microsoft Office tools to track activity, analyze customer needs, and support continuous improvement.
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Support customer onboarding, product education, and ongoing engagement to ensure a positive customer experience.
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Contribute to process improvements that enhance efficiency, accuracy, and customer satisfaction.
Qualifications:
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High School Diploma or equivalent (required).
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Bachelor’s degree or equivalent experience (preferred).
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Two years of customer service experience in a manufacturing or similar environment (preferred).
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Strong proficiency with Microsoft Office and ability to learn internal systems quickly.
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Highly organized with exceptional attention to detail and follow‑through.
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Proven ability to build and maintain strong relationships with customers and cross‑functional teams.
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Excellent written and verbal communication skills, including knowing when to call, email, or schedule a meeting.
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Ability to manage multiple priorities in a fast‑paced environment while maintaining accuracy and professionalism.
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Problem‑solving mindset with a commitment to delivering a high‑quality customer experience.
Why Express Employment Professionals, Oshkosh WI?
- Express placed over 1,350 people in 2024 just in the Fox Valley!
- We provide our associates with excellent comprehensive and competitive benefits!
- When you apply to us, you apply to 100+ companies in the Fox Valley!
- Over 170 people were hired on with a permanent position in 2024.
Apply now:
Call - (920) 624-6100 OPTION 2 to schedule a phone interview.
Address - 1775 Witzel Ave Oshkosh WI, 54902
Email - jobs.oshkoshwi@expresspros.com
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Oshkosh, WI
3208
1775 W Witzel Avenue
Oshkosh, WI 54902
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