1681
Located in Waukesha, WI
Pay: $23 to $25 per hour
Job Full Description
1st Shift Experienced Manufacturing Customer Service Representative
As a Manufacturing Customer Service Representative Coordinator, you are responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. This role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.
Key Responsibilities
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Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
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Navigate through ERP-CRM software and database systems to enter quotes and customer orders, as well as maintain and update software with customer notations.
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Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
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Build relationships with the customer base to fully understand the customer’s requirements and communicate them to the production and sales team.
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Manage customer inventory requirements through the use of the Purchase Requisition Process.
Requirements
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High school graduate with strong reading, communication, math, and problem-solving skills, with at least 2 years of experience.
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A college degree in business or equivalent experience with formal training is preferred.
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Flexibility to work overtime and adjust to emergency production needs.
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Other duties as assigned.
Preferred
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Previous experience in a manufacturing environment.
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Familiarity with reading and interpreting technical drawings.
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Proficiency with Windows-based software, including Microsoft Office Applications.
Work Environment
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This role is primarily performed in an office-based setting.
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Occasional work on the manufacturing floor may be required, with proper PPE provided.
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The position may involve repetitive tasks, including sitting, standing, walking, and using hands, as well as talking and hearing.
Pay is $24 to $30 per hour based on experience.
1st Shift: Mon-Fri - 8:00a-4:30p
Call us today! 262-253-5553
Or apply on-line: expresspros.com/waukeshawi
Or send your resume to: waukeshawi@expresspros.com
Waukesha, WI
3423
2717 North Grandview Boulevard
Suite 100
Waukesha, WI 53188
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