Customer Service

  • 5star

  • Customer Service

    5-Star Customer Service may be an over used buzz word for businesses today, but the most successful businesses know it is their secret weapon in standing out in a competitive marketplace. The impact of 5-star customer service has substantial benefits including: repeat and referral business, reputation and branding, greater business profits, positive morale, higher engagement and retention of employees.

    The purpose of this training is to show the business case for exceptional customer service and provide a road map to creating a culture of exceptional customer service in your organization. Participants will receive simulated customer complaints and be challenged and trained to respond. 

  • Event Details

    Location: Express Employment Professionals Training Center

    1760 44th Street SW, Wyoming, MI 49519

    Class size is limited to 24 participants—register early to guarantee your spot.

    Upcoming Sessions:

    January 21, 2022 | Friday | 1:00pm-5:00pm

    Cost: $125

    If you have any questions, need help registering, or would like to be invoiced for this event, please contact: Alec McGuire, Training & Event Coordinator at (616) 608-9684 or

  • Learning Objectives:

    • Identify examples of best and worst customer service
    • Examine the impact of poor customer service on business internally and externally
    • Explore customer service perceptions
    • Conduct a "reality check" on where the ball's been dropped
    • Identify the 5 step process to create a culture of customer service
    • Learn how to handle complaints and deliver bad news to customers

    This training is approved for 4 HRCI or SHRM re-certification credits

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  • Upcoming Dates and Registration:

  • Our Passion for Training

    Featuring: Hilco Technologies