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Duties/Responsibilities:
- Revise shipment instructions and quote once received and request information missing if needed.
- Respond to emails in a timely matter.
- Handle shipments as per Executive instructions following The Fence.
- Create shipper, consignee, and vendor in the system.
- Open the CONSOL for all shipments in CW1.
- Enter data on all fields.
- Complete & update milestones.
- Collect payments as instructions in place if the customer is PIA (before handling) or COD (before releasing freight)
- Schedule daily pickups with several vendors.
- Follow up on pickups and deliveries during transit until freight arrives at destination.
- Verify shipment documentation and confirm that cargo (quantities) matches the commercial invoice or packing list and Bill of Ladings.
- Filling AES if shipment value is over $2,500.
- Request Electronic Export Declaration authorization to customer and shipper.
- Filing AMS for shipments moving to the United States territory
- Request bookings as needed.
- Generate shipment documentation and send pre-alert to the ocean, airline broker, and customers from CW1. (AWB, MBL, HBL, Delivery Order, Pickup Orders, Pre alerts, AN)
- Follow up until cargo arrives at the destination and update the customer.
- Notifies the customer of shipment delays and provides updates related to the shipment.
- Request a commercial support quote once the Logistic Coordinator receives the pre-alert from WCA/Agents (offices that apply)
- Revise consignment instructions when providing services to WCA for all appropriate offices.
- Send loading plans with booking and instructions to the warehouse in compliance with the cut-off in place.
- Assist the WHR in identifying unknown cargo when needed.
- Send OHR to the customer as needed and requested, depending on the account, as customer requirements
- Upload shipment documentation on eDocs accordingly.
- Request interchange to vendors that provide drayage service to confirm charges as chassis and demurrages.
- Request invoice to the vendor, enter costs associated with shipments and Vendor references to avoid discrepancies.
- Invoice shipments or provide cost sheets to the billing clerk following corporate instructions.
- Send invoice to customer with all backups by creating Billing Pack out of CW1.
· Revise carrier BOLs once the cargo is delivered or picked up to report shortage or damages.
· Follow up on POD by reviewing the POD and reading customer notes, if any. The CSA needs to work, solve, and escalate if there are notes.
· Upload PODs to CW1.
· Respond to discrepancies in a timely matter.
· Open disputes with vendors and assist the corresponding department in solving disputes efficiently and as fast as possible.
· Manage document transmission of the Government of Puerto Rico Treasury (i.e., Hacienda) for domestic shipments when applicable.
· Follow up with customer storage charges if applicable.
· Notify volume changes to the direct Supervisor and sales representative.
· Notify the customer/sales representative of short or damaged cargo upon arrival.
· Notify the claims department of any damage to cargo and include supporting documentation.
· Responsible for managing several on-hand reports.
· Solve situations and problems in a timely matter.
· Report and document any irregularities to the Supervisor immediately.
- Performs other related duties as necessary or assigned.
Education and Experience:
· At least one year of Logistics or freight forwarding experience is required.
· At least one year of direct customer service experience.
· At least one year of experience in logistics and supply chain management software (CW1)
· A college degree is not required but is preferred.
Requires/ Skills/Abilities:
· Excellent written and verbal communication skills in English (required) and Spanish (preferred but not required).
· Good management and organizational skills.
· Strong problem-solving skills.
· Able to collaborate in a team-oriented environment.
· Multi-tasking abilities.
· Able to work under pressure.
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