Located in Richmond Hill, GA
Job Full Description
Position Summary
We are seeking a highly organized, tech-savvy Service Coordinator with construction industry experience to oversee service scheduling, customer communication, and project coordination. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities while supporting field technicians, project managers, and customers. Experience in construction, service dispatching, or facility maintenance is highly preferred.
Key Responsibilities
- Coordinate and schedule service calls, installations, inspections, and warranty work.
- Serve as the primary point of contact for customers regarding service requests and updates.
- Dispatch technicians based on priority, location, and workload.
- Track work orders from initiation through completion.
- Maintain accurate service records, documentation, and customer files.
- Communicate with vendors, subcontractors, and internal departments to ensure timely project completion.
- Monitor technician schedules and adjust assignments as needed.
- Review completed work orders for accuracy and billing readiness.
- Assist with purchasing materials and tracking inventory when necessary.
- Ensure compliance with company safety policies and customer requirements.
- Generate reports and maintain performance metrics using company software.
Required Skills
- Strong knowledge of construction processes, terminology, and job site operations.
- Excellent organizational and multitasking abilities.
- Outstanding customer service and communication skills.
- Strong problem-solving and decision-making skills.
- Ability to prioritize tasks in a fast-paced environment.
- High attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Professional phone etiquette and written communication.
#SAVGA
Savannah, GA
3166
2 Park of Commerce Boulevard
Suite I
Savannah, GA 31405
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