Located in Rockford, IL
Pay: $$17.50
Job Full Description
Are you passionate about empowering others through technology? Our non-profit client in Rockford is looking for an IT Case Manager who will help individuals navigate and succeed in various computer and technical skills training programs.
Responsibilities:
- Assist clients with enrolling in and completing computer skills courses
- Provide one-on-one support, addressing technical and program-related questions
- Track client progress and outcomes, ensuring successful program completion
- Collaborate with instructors and staff to ensure clients receive the best support
- Maintain accurate records and case notes
Qualifications:
- Strong knowledge of basic computer skills (Microsoft Office, internet usage, etc.)
- Experience working in a customer support or case management role
- Excellent communication and organizational skills
- Associate’s or Bachelor’s degree preferred
- Bilingual in Spanish preferred
- Passion for helping others and closing the digital divide
Rockford, IL
3131
2477 Eastrock Drive
Rockford, IL 61108
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