Located in Loves Park, IL
Pay: $$22.00
Job Full Description
Customer Service / Office Assistant
Pay: $22/hour
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Department: Clerical / Customer Service
We are seeking a dependable and organized Customer Service / Office Assistant to support a busy local office. This position serves as a primary point of contact for customers and helps keep daily office operations organized and running smoothly.
Responsibilities
-
Answer incoming phone calls and assist customers in a professional manner
-
Greet and assist walk-in customers
-
Monitor and respond to emails and voicemail throughout the day
-
Make customer follow-up and sales reminder calls
-
Schedule, update, and document customer appointments
-
Prepare sales and job folders
-
Scan estimates, completed jobs, and other documents into the company system
-
Maintain accurate filing and office records
-
Help maintain a clean, organized, and stocked showroom
-
Assist customers with questions, concerns, and complaints, escalating issues when necessary
-
Ensure customer calls and concerns are addressed promptly and not left unattended
-
Help manage incoming leads and customer inquiries
-
Assist with order entry and processing as needed
-
Support additional office projects and administrative tasks as assigned
-
Provide excellent customer service at all times
Qualifications
-
Strong customer service skills
-
Professional phone etiquette
-
Good organizational skills and attention to detail
-
Ability to multitask and prioritize in a busy office environment
-
Dependable and reliable
-
Comfortable using computers, email, and office software
-
Strong communication and problem-solving skills
This is a great opportunity for someone who enjoys working with customers while also handling a variety of administrative and clerical responsibilities
Rockford, IL
3131
2477 Eastrock Drive
Rockford, IL 61108
Apply Now Email Us