Located in Springfield, IL
Pay: $17/HR
Job Full Description
Intake Assistant – Helpline Support
📍 Springfield, Illinois💲 $17/hour | Full-Time | Monday–Friday | 9:00 AM – 4:30 PM
Express Employment Professionals is hiring an Intake Assistant to support a statewide health helpline serving individuals seeking lung health resources and tobacco cessation support.
This position plays an important role as the first point of contact for callers seeking guidance and assistance. The ideal candidate is compassionate, organized, and able to manage multiple systems while documenting information accurately.
If you enjoy helping people and are comfortable working in a structured call environment with detailed data entry, this could be a great opportunity.
Key Responsibilities
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Answer incoming calls from individuals seeking lung health and tobacco cessation resources
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Provide clear, professional assistance and information to callers
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Gather and document call details to create and maintain case files
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Enter caller information into the system to establish follow-up plans and referrals
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Create forms, assign reference codes, and maintain tracking systems for referral partners
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Escalate concerns or issues when appropriate
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Complete calls and requests while maintaining quality standards and call efficiency
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Maintain accurate documentation across multiple systems
Required Skills & Experience
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Experience in customer service, call center, intake coordination, or administrative support
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Ability to manage multiple computer screens and systems simultaneously
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Strong data entry accuracy and documentation skills
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Experience using CRM systems
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Proficiency with Microsoft Word and Microsoft Excel
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Strong attention to detail and organizational skills
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Professional communication and a compassionate approach with callers
Ideal Candidate
The most successful candidates will be someone who:
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Is empathetic and patient when assisting callers
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Can multitask across several screens and programs
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Maintains accuracy while handling multiple calls and requests
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Is comfortable following structured processes and documentation standards
If you are looking for a role where you can support individuals seeking important health resources while using your customer service and administrative skills, we encourage you to apply today.
#1044OS
Springfield, IL
1044
3000 Professional Drive
Springfield, IL 62703
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