Located in Pittsburg, KS
Pay: $14/Hour
Job Full Description
Customer Service Representative:
Express Employment is now recruiting for Customer Service Representatives who are genuinely excited to help customers. Some of the qualities we are looking for include patients, empathy, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
By becoming an Express associate, you will have access to all our jobs. We are dedicated to finding you the perfect fit. Once you have applied with Express you will go through our interview process that will allow us to find out more about you, your skills, and what your ideal job would look like. We will then match you with the jobs that best fit your description. Drug screening and employment verification are required for all our associates.
Job Responsibilities
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Compensation: Pay starts at $14/hour
Shift: Monday-Friday 8A-5P
Location: Pittsburg, KS
Benefits: There is a wide range of benefits that you can customize to fit your needs including:
- Medical/dental/and vision plans
- Holiday Pay (6 Days Observed)
- 401(k) Retirement Savings Plan
- Vacation Pay
- Life Insurance
- Prescription Drug Reimbursement
- Referral Bonuses
2 ways to apply:
- Complete an online application at www.expresspros.com/PittsburgKS
- Call our office at (620) 308-6774
Who we are:
Express Employment Professionals of Pittsburg is a service dedicated to helping you find your next career move. The Pittsburg, Kansas Express office was founded in 2012 and is proud to serve our community by helping people find jobs and help local businesses find the right people for their organization. We also provide a wide array of services to our local businesses to help them with the ever-changing needs of their workforce. Our Pittsburg office is locally owned and operated and dedicated to the mission of helping people succeed. Express Employment Professionals is one of the top staffing companies in the U.S. and Canada.
Pittsburg, KS
2674
207 East 29th Street
Pittsburg, KS 66762
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