Located in North Kansas City, MO
Pay: $18-$20 hourly
Job Full Description
We are seeking an experienced Customer Service Representative (CSR) with a strong background in the printing industry to join our team. The ideal candidate will have working knowledge of inks, paper types, and the printing process, along with exceptional customer service skills. This position will be the first point of contact for clients, handling inquiries in person, via phone, and through email, while managing quotes, orders, and job updates.
** Must have previous experience in the printing industry **
Responsibilities:
- Serve as the primary liaison between customers and the production team.
- Respond to customer inquiries regarding products, services, pricing, and order status via phone, email, and in person.
- Prepare and process customer quotes based on job specifications, materials, and production timelines.
- Provide knowledgeable recommendations on paper stock, ink options, finishing techniques, and print processes.
- Enter and manage customer orders in the system, ensuring accuracy in job details and deadlines.
- Follow up on pending quotes, customer feedback, and completed orders.
- Troubleshoot and resolve customer concerns promptly and professionally.
- Maintain positive, long-term relationships with both new and existing clients.
- Collaborate closely with the production team to ensure customer expectations and deadlines are met.
- Stay current on print industry trends, materials, and technologies.
Qualifications:
- Previous experience in the printing industry is highly preferred.
- Strong understanding of inks, paper types, finishing options, and general printing processes.
- Prior customer service, account management, or inside sales experience in a print shop environment is a plus.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to manage multiple projects in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with print job management software is a plus.
- Professional, courteous, and team-oriented demeanor.
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.
EOE/M/F/Vet/Disabilities
#2714LI
Northland KC, MO
2714
301 Armour Road
North Kansas City, MO 64116
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