Located in Asheville, NC
Pay: $50,000- $60,000/yearly
Job Full Description
Position: Benefits Resource Specialist
About the Role:
The Benefits Resource Specialist delivers exceptional member service by providing accurate, timely, and solution-focused support for employee benefits programs. This role serves as a key resource for members, participants, healthcare providers, and vendor partners.
What You’ll Do:
- Respond to benefits inquiries via phone, email, and written communication with a focus on first-contact resolution
- Support programs including Group Health, Enrollment, R&S, Savings Plan, COBRA, Section 125/105, and related benefits
- Partner with internal teams to ensure timely issue resolution and high service standards
- Maintain in-depth knowledge of plan documents and recommend process improvements
- Accurately document inquiries and utilize benefits administration systems
- Assist with special projects and cross-functional initiatives as needed
What You Bring:
- 3–4 years of related benefits or benefits administration experience
- Strong understanding of group health and employee benefit plans
- Excellent customer service, communication, and problem-solving skills
- High proficiency in Microsoft Office and web-based systems
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Associate’s degree preferred; CEBS coursework a plus
Asheville, NC
2448
1979 Hendersonville Road
Suite B
Asheville, NC 28803
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